• Why do I have a negative account balance and/or high/low reimbursement check?
• How do I find and understand my reimbursement report?
• Why is my bill higher than last month?
• Why am I being charged a flat meter rate?
• What is your late fee policy?
• Why was my payment not accepted?
• My account balance was transferred
• I received a collections call but I made a payment
• How do I start service with Multifamily Utility Company?
• How do I sign up for AutoPay?
• How do I make a payment?
• How do I make a payment online?
• Why does my community bill me for utilities?
• Who should I contact if I have questions about my bill?
• Who is Multifamily Utility Company?
• Where do I find my security code?
• What is the best way to reach Multifamily Utility Company?
• My property has individual submeters. How are these read?
• My property does not have individual submeters. How are my utilities billed?
• How do I access my account online?
• Can this affect my credit?
• Are there late charges?
• What is a multiplier?
• My meter read does not match my invoice
• I cannot find my meter
• I believe my meter is broken
• How do I read my electric meter?
• Where can I find my meter’s reads?
• Does someone have to enter my residence to read my meter?
• Why use RUBS?