Natalie Adriaens
Activity overview
Latest activity by Natalie Adriaens-
Natalie Adriaens created an article, Why do I have a negative account balance and/or high/low reimbursement check?
In the first two to three billing periods it is common to have low collection rates while tenants are adjusting their budgets and getting questions answered regarding their first bills. If the pro...
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Natalie Adriaens created an article, How do I find and understand my reimbursement report?
Navigate using Internet Explorer to our billing portal Go to our website (www.multifamilyutility.com) and click on the “Managers” link at the top right. Enter your Username and Password and click ...
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Natalie Adriaens created an article, Why is my bill higher than last month?
This will depend on how your property is setup but this can be caused by several reasons. Some of the reasons are: Did you have any guests or change any habits that may require more water usage? T...
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Natalie Adriaens created an article, Why am I being charged a flat meter rate?
This will depend on how your property is setup, but this is usually due to technical difficulties reading your meter. The flat charge amount is an average of your community and is intended to preve...
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Natalie Adriaens created an article, What is your late fee policy?
This depends on how your property is setup but most commonly late fees will be assessed to current charges not paid in full by the due date on your bill. For further questions or concerns call us a...
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Natalie Adriaens created an article, Why was my payment not accepted?
This could be for two reasons: Multifamily Utility Company currently does not accept American Express or prepaid cards. Your credit card or checking account needs to match your billing address on ...
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Natalie Adriaens created an article, My account balance was transferred
If your property is applicable for balance transfers the past due balances over 60 days delinquent are transferred from Multifamily Utility Company’s ledger to your property’s ledger. Payments need...
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Natalie Adriaens created an article, I received a collections call but I made a payment
Visit your online account by visiting www.multifamilyutility.com and selecting the resident portal tab. Check your balance, if a payment for the full balance was made, please disregard our call. ...
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Natalie Adriaens created an article, How do I start service with Multifamily Utility Company?
Welcome to Multifamily Utility Company! If you are leasing your unit: All property changes involving residents moving in or out of a unit are provided to our company by the Community Property Man...
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Natalie Adriaens created an article, How do I sign up for AutoPay?
Adding a New Payment Method * We encourage you to pay your current balance and then schedule AutoPay for the next month’s bill to avoid any issues with payments and late fees. Go to Your Online A...