Multifamily Utility Company Help Center

How do I sign up for AutoPay?

Adding a New Payment Method

* We encourage you to pay your current balance and then schedule AutoPay for the next month’s bill to avoid any issues with payments and late fees.

  1. Go to Your Online Account and log in
  2. To start, click “AutoPay Setup” located on the right side of your online accountautopay1.PNG
  3. Click Add/Edit
  4. Select the new payment method you wish to add
    1. Enter the Credit/Debit Card number
      1. Please do not include the spaces
    2. Select the expiration month and year
    3. Enter the security code on the back of the card
    4. Enter the First and Last name as it appears on the card
    5. Enter the billing address as it appears on the credit/debit card statement
    6. There is an option, Billing Address same as service address, to fill down the service address of the location to use as the billing address of the card. (Please do not use this option if the billing address for your card is not the service address of your utility bill.
    7. The phone number, email address, and additional note fields are optionalautopay2.PNG
    8. Click Continue
    9. Select the checkbox authorizing your account information to be saved for future use
    10. Click Confirm
  5. Click Back to AutoPay Setup
  6. Select a payment option that you already have saved.
  7. Click Activate AutoPay Nowautopay3.PNG
  8. Review the AutoPay Agreement and select the check box in front of “Yes, I have read the above and want to activate AutoPay”
  9. Click Confirm

Activate AutoPay using a Saved Payment Method

  1. To start, click “AutoPay Setup” located on the right side of your online accountautopay4.PNG
  2. Select the saved payment methodautopay5.PNG
  3. Click “Activate AutoPay Now!”
  4. Review the AutoPay Agreement and select the check box in front of “Yes, I have read the above and want to activate AutoPay
  5. Click Confirm

 

Editing/Deleting a Saved Payment Method

  1. To start, click “AutoPay Setup” located on the right side of your online accountautopay6.PNG
  2. Click the to delete a saved payment method (‘x’ icon)
    1. Payment method cannot be deleted if it’s being utilized in AutoPay. You must first stop AutoPay for the selected method.
  3. Click the to edit a saved payment method (pencil icon)
    1. Make any necessary updates
  4. Click Update
  5. Select the check box authorizing the account to be saved for future use
  6. Click Confirm

* We encourage you to pay your current balance and then schedule AutoPay for the next month’s bill to avoid any issues with payments and late fees.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

Comments

Please sign in to leave a comment.