Customer Service Resource Guide

• Canada Billing FAQ / Who is Canada Utility Management?
• The Canada Basics / Standard Market Utilities
• The Canada Basics / Canada Market
• The Canada Basics / Terminology

FAQ

• Why do I have a negative account balance and/or high/low reimbursement check?
• How do I find and understand my reimbursement report?
• Why is my bill higher than last month?
• Why am I being charged a flat meter rate?
• What is your late fee policy?
• Why was my payment not accepted?

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Announcements

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• Welcome to your Help Center!